Support >> Please work through checklist

Before submitting a support ticket, please work through these steps

 
1

Please be sure you are updated to the latest maintenance release of the plugin.


2

Please browse the appropriate categories below

      • Please take the time to evaluate these issues – You will most likely gain a better understanding of your issue, and of the plugin itself.

Click to Expand | Control Panel & Activation Issues

If you haven’t received your email after purchase…

  • Please check in your spam folder, or in your ISPs spam filters.
  • We often find that our emails are filtered either at the ISP level, or at the actual mailbox level – spam filtering has gone overboard these days

If you are having trouble licensing your domain…

  • Enter the domain ( only DOMAIN.COM - no http or www ) and your email address.
  • If you have a subdomain ( clients.domain.com ) then you WILL need to enter the subdomain just like in the parenthesis.
  • If you have WordPress installed in a subdirectory ( domain.com/clients/ ) then you WILL NOT enter that path, you only will enter ( domain.com ) in the domain field.
  • If you are working locally, then you would enter ( localhost ) in the domain field

Click to Expand | Top reasons you might be having problems

If you feel the plugin is acting abnormally, please check the following things…

Click to Expand | You are seeing undesirable elements on your HUB and Portal Pages

If you want to change the way your HUB and Portal Pages look…

  • You should use the Theme Link pages that were installed upon activation to set the default theme options for each WP-Client component.
  • For example, if you want to modify the way your HUB pages display to change or add some of the options provided by your theme, you would navigate to Pages > Portal > HUB Page and click Edit. There you would make any changes to the settings provided by your theme, and click Update. Subsequently, all HUBs displayed by WP-Client will use the settings you saved on the Theme Link page. (This can be overridden on an individual basis for each individual HUB)

3

If nothing on this page solves your issue, then please confirm using the form below

      • Confirming will take you to our support ticket system where you can describe your issue and receive help from our Support Team

Continue to Support Portal