Before submitting a support ticket, please work through these steps
Please be sure you are updated to the latest maintenance release of the plugin.
- The current latest maintenance release is v.3.0.7 - You can always find the latest maintenance release by going to the HELP menu of the plugin’s navigation.
- Windows/IIS Server? HOVER for Tip
If you are running on IIS, and you have the /index.php inserted in your permalinks, you'll need to get rid of this by following one the many tutorials online. Google 'Get rid of index.php WordPress IIS' to find many articles on how to do this. Or use the link to the right to find instructions in the WordPress Codex >> Link to IIS Info
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Please browse the appropriate categories below
- Please take the time to evaluate these issues – You will most likely gain a better understanding of your issue, and of the plugin itself.
Click to Expand | Licensing & Activation Issues
If you haven’t received your License Key email after purchase…
- Please check in your spam folder, or in your ISPs spam filters.
- We often find that our emails are filtered either at the ISP level, or at the actual mailbox level – spam filtering has gone overboard these days
If you are having trouble licensing your domain…
- Enter the domain ( only DOMAIN.COM - no http or www ) and your email address.
- If you have a subdomain ( clients.domain.com ) then you WILL need to enter the subdomain just like in the parenthesis.
- If you have WordPress installed in a subdirectory ( domain.com/clients/ ) then you WILL NOT enter that path, you only will enter ( domain.com ) in the domain field.
- If you are working locally, then you would enter ( localhost ) in the domain field
- Activation/Licensing Video - http://goo.gl/z0xMp
Click to Expand | Top reasons you might be having problems
If you feel the plugin is acting abnormally, please check the following things…
- Firstly, check to see that your permalinks are set to “Post Name” – See Video: http://goo.gl/qaxUS
- Secondly, check to be sure that your client redirects are being properly created – See Video: http://goo.gl/nnFWf
- Next, check to be sure that you have at least one post created in your WP install – Some of the code that WP-Client uses requires that at least one post is created in order to function. If you don’t have at least one post, simply create a dummy post and publish. – See Video - http://goo.gl/vO9py
- Be sure that you have NOT renamed the plugin directory – the proper name should always be “WP-Client”
- There is a known conflict with a plugin called “Peter’s Login Redirect” – please deactivate this plugin and test if you had it installed.
- Windows/IIS Server? HOVER for TipIf you are running on IIS, and you have the /index.php inserted in your permalinks, you'll need to get rid of this by following one the many tutorials online. Google 'Get rid of index.php WordPress IIS' to find many articles on how to do this. Or use the link to the right to find instructions in the WordPress Codex >> Link to IIS Info
Click to Expand | You are seeing undesirable elements on your HUB and Portal Pages
If you are seeing undesirable elements on your HUB and Portal Pages
- Search the Help menu in the plugin’s navigation for “custom page templates” – See video - http://goo.gl/pRJjM
- Please check that there is function “the_content()” or another function which returned content on page.
- You can now completely customize the page templates that WP-Client uses.
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If nothing on this page solves your issue, then please confirm using the form below
- Confirming will take you to our support ticket system where you can describe your issue and receive help from our Support Team
